FANS (02) 8765 1001
FANS: 1/23 George St, North Strathfield, NSW 2137

Our Policies

POLICIES: below is an example of centre policies. For a full listing please come in and visit us. Centre details can be found in the CONTACT US section of this website


Aim: Occupational Health and Safety (Occupational Health and safety Act 2000 No 40) outlines crucial information relating to health, safety and welfare at work and roles of employee / employer in meeting appropriate codes of practice within the workplace. "In Australia, all states and territories have passed occupational health and safety and workers compensation legislation to protect the health, safety and welfare of all persons in and near the workplace." (Tarrant, 2002,p.2)

How this policy will be implemented:

  • FANS/ FACES aims to provide a hygienic and safe environment for children, staff, and families. We plan to do this through procedures including, toileting, nappy changing, hand washing, manual handling (lifting), food preparation, food storage general cleaning and cleaning of hazardous spills.
  • An Occupational Health and Safety officer is appointed and is responsible for records maintenance of the centre and equipment used.
  • The Occupational Health and Safety (OHS) policies and procedures are available to staff in the policies and can be obtained at commencement of employment.
  • Parents will receive OHS information on enrolment of their children.
  • The OHS policies and procedures are revised regularly through and changes are displayed on the Parent and Policy notice board situated in the centre foyer and available to staff and parents.

In complying with OHS legislative requirements we are required to:

  • Practice due diligence and act within the spirit of the OHS Act at all times.
  • Manage OHS issues in a systematic way.
  • Ensure that all access and exit areas are safe and without risk.
  • To ensure that any plant or substance is safe and without risk to health when properly used.
  • To ensure that procedures of work and the working environment is safe and without risk to health.
  • To provide information, instruction, training and supervision as required ensuring health and safety.
  • To consult all persons involved with the service to enable them to contribute to making decisions affecting their health and safety.

FANS/ FACES aims to reduce OHS risks by:

  • Electing an OHS officer to monitor all OHS issues, checklists and keep staff informed of training opportunities.
  • Clearly stating all OHS policies, procedures and instructions.
  • Ensuring the roles, responsibilities and authorities of all those involved with the service being clearly documented.
  • Evaluating the OHS policies, procedures, and instructions monthly.
  • A record of accidents, hazards, and near misses being documented. These will then be evaluated, resulting in control measures being put into place.
  • A maintenance book being kept of all damaged equipment etc and this will be followed up weekly by the OHS officer.
  • The first aid kit being kept stocked and being maintained regularly.
  • Personal protection equipment being provided i.e. Gloves.
  • Staff using proper manual handling procedures.
  • The centre being kept clean and hygienic at all times.
  • All staff using proper hygiene procedures and encouraging the children to adopt these also..
  • The centre continuously evaluating and improving its service

In the event of an accident the centre is committed to providing injured employees with effective rehabilitation programs to ensure their full recovery and return to work. This policy applies to all persons employed and/or contracted by our service as well as to all persons at or near the service workplace, including; clients, suppliers, visitors, volunteers, and students.

Frith, J., Kambouris, N., & O'Grady, O.(2003). Health and Safety in Children's Centres. 2nd ed. University of New South Wales and New South Wales Department of Community Services. Tarrant, S.(2002).Managing OH&S in Children's Services. Lady Gowrie: Sydney.


Aim: Carers will always welcome parents with a warm smile on collection and delivery of their children. It is FANS/ FACES policy that children must be signed IN and OUT of the centre each day by a parent or guardian. These records ensure that children are safe and when emergencies do occur, all children are accounted for.

Please inform staff when:

  • Custody/ access arrangements change
  • Your address or contact phone numbers change
  • The emergency contact numbers change
  • Your child's sick or going on holidays

How the policy will be implemented:

1. Authority to Collect: A list of adults that have authority to collect your child is provided on enrolment and staff will strictly adhere to this.
2. Your child MUST be brought into their rooms in the morning. Contact must be made with a member of staff by parent/guardian before leaving the child. Children must be signed IN and OUT of the centre each day together with Arrival and Departure times by parent/guardian. Please do not send other children to collect your child.
3. Should parents ask a person that is not on the list to pick up your child you must:

  • Bring a written letter of authorization signed by you stating who shall be picking up your child and approximately what time they will be arriving.
  • Authorised persons will be required to show some form of identification to staff and will possibly ask for your password and the person must be over 18 years old.


  • To any person under the legal adult age of 18 years.
  • To any adult that does not have authority to collect.
  • If you are calling the centre to grant authority to a person but have forgotten your password.
  • To another child regardless if they are a sibling.

Late Collection of Children:

FANS closes at 6.00p.m, FACES closes at 5:30pm. Should parents/guardian not arrive after this time, then both carers will attend to the child and wait 30 minutes for the parent to arrive or call, making the environment as relaxed as possible for the child.

1. Should the parent not arrive in 30 minutes or contact the centre then a carer will attempt to call the parent/s.
2. If the carer doesn't make contact with the parent then they will call a person from the Authority to collect list and the Director.
3. After a reasonable time should the persons above remain not contactable, then the Director, Supervisor or Administration Assistant will contact the Department of Community Services (DOCS) and the Police Department.
4. A sign will be placed on the front door of the centre as to who to contact (DOCS or the Police).

For families who have not attended the service for an extended period without notification:

1. Families will be contacted regarding their intention to continue with care attendance of their child / children.
2. If no contact is made after two weeks, their child's place will be terminated and a child in the waiting list will be offered the place.
3. If families do not provide a written notice of termination two weeks in advance, the Cover Bond will be forfeited.

NSW Department of Community Services (2004). Children's Services Regulations (2004). NSW Department of Community Services: Sydney.


Aim: This policy provides information on children's withdrawal from the service. The process of withdrawal and non payment of the services is outlined below.

How this policy will be implemented:

  • When withdrawing your child from FANS/ FACES, 2 weeks written notice is required; otherwise two weeks fees will be accounted to you.
  • A copy of your childcare assistance enrolment will be made available on request. This letter of entitlement will be required when enrolling your child in another centre where government childcare assistance is available.
  • A Bond of two weeks fees is payable on enrolment. On leaving the centre, this will be credited to your account as payment for the last two weeks your child attends.
  • Parents have a responsibility to ensure that fees are up to date.
  • If families fail to pay their fees and are two weeks in arrears, a letter and fee statement will be provided.
  • If arrears or payments are not settled, a request will be made to settle the account or make alternative arrangements.
  • If families do not respond to this notification, then a letter will be sent to the family to request the withdrawal of the child from the service and the position will be given to a child on the waiting list.
  • Every effort will be made to collect outstanding fees through a Collection Recovery Agency.

NSW Department of Community Services (2004). Children's Services Regulations (2004). NSW Department of Community Services: Sydney.


Aim: Discrimination occurs when someone is treated unfairly because they happen to belong to a particular group of people or have a particular characteristic with relation to race, colour, culture, language, religious, physical/mental disability, economic status or sex. In NSW many types of discrimination are against the law. These include: this includes

  • Pregnancy discrimination
  • Race discrimination
  • Age discrimination
  • Marital discrimination
  • Homosexual discrimination
  • Transgender (transexual) discrimination
  • Carer's Responsibilities discrimination
  • Discrimination becuase of who you are related to or associate with
  • Harassment
  • Sexual Harassment

How this policy is implemented:

Special Needs: All children are given equal opportunity to grow and develop to the best of there ability, our programs are flexible to meet the needs of each individual child. The centre is based on a ground level thus having no stairs makes access through out the centre easier. The centre is also equipped with a disabled toilet.

Culture: Children are from many various backgrounds so FANS/ FACES embraces this by implementing meaningful activities and experiences based on multiculturalism into the program. For example: Celebrations, having a multicultural day wear, multicultural displays, and multicultural daily meals.

Religion: FANS/ FACES respects each individual family's religious beliefs. All children's religious needs can be catered for at the centre e.g. the centre provides, halal meat for Muslim, non-beef dishes for Hindu's and Vegetarian dishes to vegetarian children be for religious reasons or otherwise.

Support Groups: Using support available from the community such as, The Early Years Learning Framework (EYLF) for Australia (2009), Lady Gowrie Library, our local library and the National Childcare Accreditation Council, we encourage all children to learn, love and grow equally, with respect for others and themselves.

Anti Discrimination Guide:
NSW Anti Discrimination Board
Children's Services Regulation (2004)
National Childcare Accreditation Council
The Early Years Learning Framework for Australia (2009)
Self-Esteem for Young Children (2003)
Emergent Curriculum (2004)
Complete Early Childhood Curriculum (2005)
NSW Department of Community Services (2003). NSW Curriculum Framework.
NSW Department of Community Services: Sydney.


Get in touch

Link to NSW Government Regulator

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